Privacy Policy

Hydron may collect information such as your name, mobile number, email address, address, city, PIN code, water-source information, test-booking details, product or service enquiries, transaction information, customer-support records, and website/device information. We may also collect information that you voluntarily provide to us.

We may use your information to process Water Health Test bookings, deliver products and services, schedule installation or service visits, respond to enquiries and complaints, process transactions, maintain records, improve our services, communicate service updates, and comply with legal or regulatory requirements.

Information submitted for a Water Health Test may be used to schedule and conduct the test, communicate results or observations, provide customer support, and recommend relevant Hydron products or services where permitted by applicable law.

Payments may be processed through authorised third-party payment service providers. Hydron may not directly store complete card, UPI or banking credentials.

Hydron may share personal information, where reasonably necessary, with authorised payment processors, customer-support partners, logistics providers, installation/service teams, technology providers and other service providers assisting Hydron. We may also disclose information when required by applicable law or a competent authority. Hydron does not sell personal information to third parties.

Where permitted by law and based on applicable consent requirements, Hydron may contact you by phone, SMS, WhatsApp, email or other channels regarding enquiries, products, services and offers. You may request to stop receiving promotional communications. Necessary transactional or service communications may continue.

Hydron's website may use cookies and similar technologies for functionality, analytics, advertising measurement and user-experience improvement. Where required, appropriate consent choices will be provided.

Hydron takes reasonable technical and organisational measures to protect personal information. Information is retained only for as long as reasonably necessary for the purpose for which it was collected, legitimate business requirements, dispute resolution and applicable legal obligations.

Subject to applicable law, you may request access to or correction of your personal information, raise a grievance, withdraw consent where processing is based on consent, or request erasure where applicable. Withdrawal of consent does not affect lawful processing already undertaken before withdrawal.

Hydron does not knowingly collect personal information directly from children for marketing purposes without appropriate parental or guardian consent where required. Information concerning a child that is necessary for a service should be provided by or with the consent of a parent or legal guardian.

Hydron's website or communications may contain links to third-party websites, payment gateways or services. Independent third parties are responsible for their own privacy practices.

Hydron may update these terms and this Privacy Policy periodically to reflect changes in its services, business practices or applicable legal requirements. The latest version should be made available through Hydron's website.